Parent’s Guide to MindBody Online

A step-by-step process for parents to successfully navigate Mindbody online registration and purchasing processes.  If you  can not find the answer on this one-sheet please feel free to contact the 1st String offices during administrative hours M-F 9:00am-2:30pm at (650) 697-6730.

How to register for a membership class, a practice, or tournament.  (for Current Members)

1.  Click on “Register for a Class”. This will redirect you to the Membership Classes tab in Mindbody online.
2. In the upper right corner login using your user name and password.  If you do not know it contact  Serah Pele at (650) 697-6730 during business hours.
3. Once you logged in select the class, practice, or tournament you want to register for.
4. The schedule will only show the next 3 months, if you wish to register for an event more than 3 months away contact Serah Pele.
5. To review you schedule select the “My Info” tab and select “My Schedule” You will be see your schedule and the schedules of any member linked under your account.

How to Register for a  Private Session

1. Click on “Book a Private Training”. This will redirect you to the Private Coaching tab in Mindbody online.
2. In the upper right corner login using you user name and password.  If you do not know it contact  Serah Pele at (650) 697-6730 during business hours.
3. Select the trainer (if you have a preference), and the preferred days of the week.
4. The schedule will only show the next 3 months, if you wish to register for an event more than 3 months away contact Serah Pele.
5. Click on “Book” next to the session you wish to reserve.
6. If you need to purchase your session you will be prompted to pay for your sessions before you can continue your booking.

How to Register for a  Clinics

1. Click on “Register for a Clinic”. This will redirect you to the Club Volleyball tab in Mindbody online.
2. In the upper right corner login using you user name and password.  If you do not know it contact  Serah Pele at (650) 697-6730 during business hours.
3. Once you logged in select the clinic or seminar you want to register for. If you are registering for your child be sure to select select your childs’ name.
4. If you do not have an existing clinic series you will be prompted to purchase a single of series of clinics before you can continue booking.
5. The schedule will only show the next 3 months, if you wish to register for an event more than 3 months away contact Serah Pele.
6. To review you schedule select the “My Info” tab and select “My Schedule” You will be see your schedule and the schedules of any member linked under your account.

Troubleshooting Mindbody

The following are problems that you need to contact the administrative office during business hour to fix:

• I can’t login!? / Forgot my password!?
• When I log in and register I’m asked to buy a membership.
• I can register for classes, but not practices or tournaments, or private sessions.
• I can not view my child’s schedules.
• I’m not computer savvy and I need someone to walk me through the process step-by-step.

Problem: I tried to register and I was prompted to contact the 1st  String Offices.

Solution: This is one of two problems (1) you are past due on your fees and the system will not let you register until your account is current. (2) You tried to register before classes were upload into Mindbody.

FAQ: Work-Study

Q: What is the process to be considered for a work-study grant?

A: The process takes about four to six weeks for a grant for club fees and 14 business days for a grant for “The” Edge” volleyball membership dues. First submit a request for a work-study application. Second, Traci will email you a full application if you pre-qualify for the program. You will have 14 business days to return the application with documentation. Traci will contact you to set-up your interview with the work-study committee. The interview is for both the parent and the child. No more than five business days after the interview parent will be contacted on the results and award amount if you qualified.

Q: I missed the deadline for a work-study for my club fees! what can I do?
A: Submit a request for a work-study and contact Traci via email. Attend tryouts and if your child is selected for a team we will start the work-study process. Before tryouts most of the funds available tend to be claimed, but we do offer longer payment plans for qualifying families that did not meet the deadline.

Q: How do we work off our hours?
Player must complete 40 hours of service at 1st String Athletics. Jobs included: Helping with VBC practices, fund raising events, lite cleaning, and officiating for our rec program. Parents must also complete 40 hrs of service. This is dependent of the profession and/or expertise you have that can help the organization.

FAQ: 1st String Tryouts/ VBC

Q: Why are 1st String tryouts more expensive?

A: There are three reasons why our tryouts are more expensive:

• Renting a Tryout Facility: We are renting a facility to hold the majority our tryouts (Skyline College). Skyline is a large three court facility that allows us to host numerous age groups at the same time.
• More Detailed Evaluation Process: Our evaluation process is significantly more in-depth than most clubs. We evaluate your child’s vitals, body alignment and posture, vertical jump, coachablity, and all seven volleyball skills. Each child will be video taped and her video is analyzed by the coaching staff during the selection processes. Every child will have detailed notes on their performance in practice with their video skills and parents will be able to download and read your childs evaulation starting December 22nd.
• Qualified Evaluators: 1st String hires some of the best coaches in the area. These coaches are skilled evaluators and we strive to keep the player to evaluator ratio at 10: 1 during the tryout process so each child gets a thorough evaluation.

This makes our tryouts more expensive because you have more costs associated with our tryouts. Please contact us or read about our work-study process if the cost of tryouts is a financial burden.

Q: What is the process for making a team?

A: First you need to attend a tryout. We prefer that all new players attend two days of tryouts to ensure that your child gets the most opportunities to be seen. For returning player one tryout is sufficient. Starting at 7:30pm on Saturdays and 5:00pm on Sundays coaches will begin calling players with the results of their evaluation and offering spots for qualified players. We call everyone back! So if you do not receive a call or an email please contact us the following day. Once you accept an offer, you must attend the signing meeting/ fitness testing session. For parents the down payment and all paperwork must be complete and for players we will be conducting a volleyball based performance testing session to get baseline starting results for your child so we can track her progress throughout the season.

Winter practices for all power and area teams start the week of November 28th to December 11th. All teams have winter break from December 12th to Jan 2nd and practice for power, area, and rec start January 3rd.

Q: What does a verbal commitment mean?

A: The evening of tryouts, coaches will call the players they want on their teams. By accepting the position on the team you are making a verbal commitment to the program. A verbal is not binding, however we take verbal commitments VERY seriously. We ask all parents and players to be honest with our coaches. If you are attending other tryouts, or you are waiting for another offer for a different club don’t be afraid to inform the coach. Making a verbal commitment to a team means that another player will NOT be offered the spot. If you accept offers from numerous clubs to “hold” your spot on a team you are affecting the future of numerous other players and doing irreparable damage to your reputation as a player.

Clubs do remember players and families that break verbal commitments to clubs and will not offer positions on their team to those players the following season. Honesty is the best policy when making a verbal commitment.

Q: Do I have to attend the signing meeting and fitness testing?

A: YES! All signing meetings will be on Monday November 14th and Tuesday November 15th at 1st String Athletics starting at 4pm, 5:30pm, or 7:30pm. Players must come dressed to workout.

FAQ: 1st String Volleyball Club

Q: What do club fees include?

A: Club fee include the following

• All team practices
• Four sessions of private/ group coaching
• Team Tutoring sessions (All Sat/ Sun from Jan-Mar)
• Team strength/ volleyball training for season
• Coaching stipends and staff wages
• All coach’s travel
• Full uniforms, balls & training equipment
• Tournament food; team bonding
• Player recruiting services, and seminars for season

Q: How much will travel costs be?

A: We leave travel cost to our parents so they can look for the best deals for their child’s travel. Below are our estimates of travel cost by tournament (price per person).

• Cal Kickoff- None
• Qualifiers, championships and leagues tournaments- Hotel cost for tournament in Sacramento.
• President’s Day’s – None.
• Las Vegas Classic- Airfare $200, hotel $130.00, rental car $79.00 with 3 in car.
• Colorado Crossroads- Airfare $300, hotel $59.00 to $179.00, rental car $109 with 3 in car.
• Lone Star Classic- Airfare $250.00, hotel $120.00, rental car $109.00 with 3 in car.
• JNC’s- Airfare $280.00-3:80.00, hotel $220.00, rental car $190.00 with 3 in car.

** These are estimates, some fare, charges and cost may vary.

Q: Why is tournament food included in my club fees?
A: We take nutrition very seriously at 1st String VBC. All player have a set diet for tournament days. The team parent is given a team credit card to purchase food for the tournament day. The parent has a pre-determined budget and menu. All transactions are monitored by the club parent and club directors. We set $80.00 per tournament day. Cost is less than 6.60 per day/ player.